Refund Policy
When we can refund or replace an order — and when we can’t.
Overview
RX Meds UK acts as an intermediary and markets medications on behalf of licensed partner pharmacies.
We cannot take back medicines after they have been dispatched. Healthcare merchandise is non-exchangeable except as stated below.
Delivery timing (United Kingdom & Ireland)
Typical delivery is 7–14 working days after dispatch (some packs up to 14–28 working days).
- If your parcel has not arrived after 21 working days from dispatch, you may request a refund or replacement.
- Late-delivery refunds are not processed before the 14th working day from the order date.
- Orders with an incorrect postcode or incomplete address are not refunded.
See also Shipping.
Product issues
RX Meds UK will provide a refund if the product is faulty, damaged during shipping, or expired.
If there are any problems with your order, please notify us within one week of receipt at .
How to request a refund
Contact us directly before opening a dispute with your bank or card issuer. We cannot offer a refund if you first raise a chargeback.
Please read our FAQ and policies before ordering.
RX Meds UK will only provide a refund or other compensation within 6 months from the date of dispatch.
Chargebacks & repeated refunds
Chargebacks create penalties and operational risk. A customer who raises a chargeback may be blocked from reordering until the dispute is settled.
Requesting 2 unnecessary refunds in succession can also result in a block.
Contact us first so we can resolve the issue. Full details: Chargebacks Policy.
Bank transfer refunds
For a refund via UK bank transfer, the customer receives the order amount minus a handling fee of GBP 22.00.
Products ordered remain in our rightful possession until complete payment. Bank fees charged by your bank are at the payer’s expense.